Orders' prioritisation degree

Priority or urgent orders allow a preferential treatment over normal orders.

This definition was developed in collaboration with the other central ESC's and in inter OC (Supply) under the recommendations of the DELOITTE supply audit.

Distinction between "priority" and "urgency":

Priority

Refers to an order that meets a priority need but whose items do not endanger the lives of people if they are not delivered very quickly. MSF Supply commits to processing within 15 calendar days, depending on stock availability.  

Emergency

An order that responds to a sudden change in context that puts people's lives at risk.

MSF Supply commits to an RTS within 48 hours if it is linked to an emergency stock, otherwise within 72 calendar hours, depending on stock availability and the number of emergencies already in progress

For more information, see the FAQ here.

Partners have the possibility to place orders with an official Priority or Urgency level. Within MSF Supply, this is managed by the Emergency Coordinator or Operations Coordinator. Depending on whether it is a Priority or Urgent order request, it is the responsibility of the mission, cell or Emergency Pool to make the specific request and have it validated so that an Emergency/Priority number is issued by the Emergency Coordinator.

Normal

Mission

Non applicable

Ops Desk  / Freight Desk

No

Priority

Mission or Cell/desk

Cell

Request by email to the emergency coordinator:

msfsupply.emergency@brussels.msf.org

Ops / Freight Coordinator

No

(unless written agreement from E-pool)

Emergency

E-Pool or Cell/desk

E-Pool or Cell

(For the cell: request by email to the emergency coordinator:

msfsupply.emergency@brussels.msf.org)

Emergency Coordinator

Yes

(and with written agreement from E-pool for cells)

200 items order

Yes

If availability in stock, if more will be evaluated with the capacity of the warehouse.

Only for OC and partners

No

For all clients (Alima, Unicef,..)

Stocked items

Yes

For items in emergency stock of the client: 48h

Items in donation

Yes but

The entire packing must be taken

Non stocked items

Yes

Depending on vendor lead time and availability. No commitment on the preparation and reception within 48-72 hours

precursors (PSBPR/PR-RTR/PR)

No

Belgium requires the agreement of the FAMHP (Ministry of Health) to export. (and the country most often requires an import licence)

Stup

Yes/No

If OMS procedure and/or license received with the order // No, if no license received with the order

Psychotropic (PSB / PSA)

Yes/No

if WHO procedure and/or licence received with the order // No, if no licence received with the order

Express  transport (X)

Yes/No

For all items without specific categories - Computers are allowed in limited quantities // No, for specific items (RTR, KC, STP, Precursors, CT, bonded)