Follow-up and treatment of long term backorders

Define what MSF-Supply is committed towards its partners in regards to the follow-up, the information transmitted and the treatment of long term backorders of more than 4 weeks.

With some orders, it may happen that all or part of the items in an order or an entire order may be delayed from the announced RTS date for a variety of reasons.

MSF-supply undertakes to inform the missions and to propose alternatives if available. The partner can also at this time simply cancel the article and the order without financial conditions.

The Operations Desk informs the mission at the beginning or end of each month (depending on the agreements established with the mission) of significant delays (more than 4 weeks) and explains them. As far as possible, alternative solutions will be proposed (other sources, cancellation of the item, etc.). This procedure may lead to a cancellation of one or more items on the part of the mission, if the new RTS date proposed is too long, see : 

Order cancellation and modification

Note: For some single-source items where supplier delivery times become problematic due to availability issues, MSF Supply sets an RTS date of 2049. In this case, the mission can modify or cancel the order 1 working day after its confirmation.