Order cancellation and modification

Description of the service

1. Objective

Define the framework within which an order can be modified or cancelled by either the partner or MSF supply.

2. Scope

When placing orders, various changes may occur after processing has taken place. Indeed, it frequently happens that the operator or the partner has to cancel a whole order or a part of it, either right after the confirmation of the order or during processing.

Generally speaking, an order cancellation/modification must remain exceptional and validated for operational or strategic reasons; and its financial impact must be paid by the cancelling partner.

Use of the service

Modification or cancellation by the mission:

Upon confirmation of the order by the Operations Desk, the mission has one working day to request a modification ("in progress" order on the extranet). The confirmation of an order is made on the content, the code and description of the product, the quantity, the price, the RTS date, the delivery address and the mode of transport.

Beyond 24 hours, the financial impact that this may cause must be paid by the cancelling mission.

Modification or cancellation by MSF-Supply:

It is also possible that the cancellation may have come from MSF Supply. In case of technical problem on one or more materials, defaulting supplier, country constraints not respected, MOQ, etc... It is in any case up to the mission to confirm the cancellation of the material. If it refuses the cancellation, the desk operator will put the article on a separate PO.

In case of non respect of the RTS 4 weeks, the mission is entitled to cancel the order without any additional costs.

Conditions

In the event of a cancellation request after confirmation (CC), MSF -Supply will make every effort to process the request as well as possible but reserves the right to charge the costs inherent to the preparation of the order :

In the case of stored products, after RTS, MSF-Supply reserves the right to charge the costs inherent to the preparation/packing/unpacking and restocking of the material.

In the case of affected (non-stocked) products, if the purchasing process can no longer be cancelled with the supplier(s), the mission concerned will be invoiced. If the mission does not wish to receive the items so ordered, the MSF Operations Department will be the owner of the goods and will have to inform MSF-Supply of the location of the reassignment. In case of reassignment to another mission, MSF-Supply will only charge the transport costs to the new consignee.

In the event of a cancellation request after confirmation (CC), MSF -Supply will make every effort to process the request as well as possible but reserves the right to charge the costs inherent to the preparation of the order :

In the case of stored products, after RTS, MSF-Supply reserves the right to charge the costs inherent to the preparation/packing/unpacking and restocking of the material.

In the case of affected (non-stocked) products, if the purchasing process can no longer be cancelled with the supplier(s), the mission concerned will be invoiced. If the mission does not wish to receive the items so ordered, the MSF Operations Department will be the owner of the goods and will have to inform MSF-Supply of the location of the reassignment. In case of reassignment to another mission, MSF-Supply will only charge the transport costs to the new consignee.

In case of any question, please contact your Desk OP