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Description of the service

1. Objective

  • Define the lifespan to which MSF-Supply commits to make the products available to all its partners.

2. Scope

This Service concerns all medical and non-medical products tracked by batch and lifetime by the manufacturer

Use of the service

General applications for all countries :

MSF-Supply undertakes to ensure a remaining lifetime in RTS (Ready To Ship) :

  • 1/3 of the remaining lifetime for articles with a total lifespan of less than 3 years.

Example : Article with a lifespan of 24 months à MSF-Supply guarantee 8 months of lifespan remaining on the RTS date.

  • A lifespan remaining of a year for the articles with a total lifespan over 3 years

Example Article with a lifespan of 48 months à MSF-Supply guarantee 12 months of lifespan remaining on the RTS date.

  • - 6 months remaining lifetime for kits except for very short life kits.

The RTS date (Ready To Ship) marks the transfer of responsibility. The mission became the holder of the merchandise. Therefore, an excessively long delay in the RTS zone, due to waiting the green light for shipping, affects the remaining lifespan and doesn’t allow a claim to be made. In addition, any eventual destruction costs are the responsibility of the mission.

Demand for specific lifespan of medical products due to country constraints (import obligation):

The specific lifespan demand due to country constraints must be sent to the Desk Operators, along with legal document from the country in question.

The feasibility of the demand will then be analyzed internally at MSF-Supply. It will be the subject of an agreement with the country.

The articles availability will be conditioned by the in stocked articles lifespan and our suppliers lifespan. This may result in longer delivery times for these items.

Side note : The list of articles and kits with a very short lifespan (≤ 24 month) is available on the website extranet.msfsupply.be under the tab research / short shelf life

Conditions

This Service concerns all medical and non-medical products tracked by batch and lifetime by the manufacturer

The specific rules for country constraint applies according to the conditions below:

#

Name

Conditions/Limits

1

Order > 1000 articles

Yes, but the treatment delay takes longer than usual

2

Order with FIFO stocked articles

Yes, if approve in the agreement

3

For OC and partners only

Yes, No longer delay for partners than for the MSF mission

Excluded services:

  • Articles for donation (MSF order treated by MSF-Supply and given to another mission).

  • Dex File articles.

For any question, please contact your Desk OP.

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