Orders can be found in the "orders follow-up":
The order's statuses in the Portal may be the following ones:
- Draft: the order is in the validation process
- Technical order: not yet an order, rather a "request for information" in the process of being validated
- Cancelled: withdrawn order
- Valid: the validation in the Portal is complete. It is now up to MSF Supply to deal with the order
- Partially confirmed: at least one order's item is still to be processed by MSF Supply. The detail can be followed up in the Extranet
- Fully confirmed: all the items are processed by MSF Supply
In order to view the order's content you may click on the "order ref.":
Actions allowed on the order can be:
- printing out the full order (header, validation track and order lines)
- tracking the full order's history. That lists what and when a specific action was executed by an user. It is also possible to track the content at any time in order to track the updates in the lines (item/quantity)
- cancellations and amendments of orders can be done only the SRM, and only while orders are in its tasks. Log/Med Cell can amend OCB orders at cell level
- duplicate in full the order
- validation/rejection
The header shows all the information filled out at the moment of the order creation.
The Forum is a communication tool between users. It is recommended as replacement for the traditional emailing as it makes easier to track down all the communication about an order/
In the Forum anyone can find the original files that was used at the import (if the the order was creating in this way).
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