Some items are often split up in multi-ref cartons instead of sending a full box, when we ordered enough quantities. Lots of wasted time for us to count...

there may be several reasons for this:

  • The quantity ordered does not correspond to the multiple of the parcel, so the remainder will be in another parcel.

  • The item is the same but the batch number and expiry date are different. MSF-Supply is obliged (Good Distribution Practises) to treat each batch number or expiry date as a line and therefore these items may end up in different parcels.