Order follow up

In the Extranet you can follow the evolution for your order by line, from reception of your purchase order at MSF Supply to reception in the field. Therefore in the below follow up report you can only see orders once they are fully validated in the Portal, not before.

Note that this report, as all the reports available in the Extranet, is real time.

Here is the information that you can track down:

• Dispatch address: delivery entity as instructed on the purchase order
• Mission ref: purchase order reference from the mission
• Project code: here is the mission's project
• MSF Supply ref: this is the OP, a reference assigned by MSF Supply to a part of the whole purchase order. Indeed an order may be split further by MSF Supply according to the nature of goods and supply sourcing (stocked items, non-stock items, narcotics, cold chain, items with long delivery delay...).. See the below an illustration:

• Item: this is the original line number as in the original imported file in the Portal. This is especially important for the confirmations of PO and IN in Unifield, where the number is used to match the items
• Article code, version, description
• Order status: see the below explanation

• Ordered qty → Ongoing qty → RTS qty → On freight qty → Shipped qty: this shows the progression of the ordered quantity through the pipeline
• RTS date line: date given automatically and foreseen for the goods to be moved to the RTS zone, where they will be ready for consolidation into a freight
• RTS date review: it is a more accurate date given by the planning team when the first RTS date has been passed or cannot be honored because there are some delays due to unforeseen supply issues
• Packing: the packing list number
• ID pack: this is a shorter version of the packing list that makes it easier to read it at the physical reception
• Freight: the freight number
• ETA: estimated time of arrival. This is the confirmed date of delivery at port
• Transport: the transport mode as initially instructed by the mission: it can be Road, Head Office, Sea, Charter, Express, Air. The mean of transport cannot be modified once the order has been confirmed, invoiced and included in a packing list (when Ready to Ship). The reason is that stickers and documents have been prepared and changes to transport would mean that all documentation needs to be redone. Only in very particular and exceptional situations can MSF Supply agree to change the means of transport, and only for the whole shipment, not just for one item.
• Contact name: it is the Desk Operator and - for statuses from RTS on - it is the Freight Operator

Other tools for follow up

Objects in the queue shows documents that are waiting for a validation and the number of days since the last one.

This is particular useful for supply people who needs to know where their orders are in the workflow before reaching MSF Supply.

The calendar is another view on orders, showing order references in a budgetary year timeline: