Content Comparison

PROCESS

a) Depacking request

The mission submits a depacking request to the responsible freight operator, specifying the reason for the request.

• If the request is due to a new requirement from the authorities, supporting evidence must be attached to the request (e.g. official communication, regulatory notice) and the requirement must be verified and validated by the Regulatory Affairs Pharmacists. Please also note that, in general, there is often the possibility to obtain a grace period for products ordered before the new communication or requirement came into effect. Therefore, the request must also indicate whether a grace period was requested and if the negotiation has failed.

b) Analysis of the request by MSF Supply

MSF Supply conducts a preliminary analysis to categorize the request based on responsibility, meaning the origin or triggering factor of the request:

• MSF Supply responsibility

• Mission responsibility, which may include:

  • Operational change (decreased activity, protocol change, etc.)

  • New constraint preventing importation

  • Long pre-importation lead time (the item’s shelf life becomes insufficient and prevent its importation)

  • Order error (incorrect split, non-importable item(s), quantity error, etc.)

  • Item(s) subject to an export license (controlled substances and precursors): prolonged pre-importation period rendering the license invalid.

c) Assessment of the destination of the items

MSF Supply decides on the destination of the concerned items:

• Restocking

• Donation

• Destruction

d) Issuance of the credit note in case of an MSF Supply error or restocking

e) Provision of donated items for other missions

Link to donated items: https://extranet.msfsupply.be/retour_packing.php

f) Document transmission

Once the depacking is completed, the freight operator transmits the updated documents to the mission.