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For some countries, there is a legal obligation to provide specific languages for labelling or notice in order to import medical products. The purpose of this service sheet is to define the conditions under which MSF Supply is able to provide these specific labelling/notice languages. It also describes the application and validation process to ensure that these requests are well-founded. It is essential to check the relevance of the request by the authorities. It is necessary to negotiate with them beforehand to avoid generating unnecessary documentation, work and blockages when supplying products. Prejudicial precedents can be set for other sections, European Supply Centers and NGOs if requirement are not investigated and validated correctly. When the request for specific language labelling/notice is validated, MSF Supply undertakes to provide them. If they are not available, MSF Supply undertakes to find a suitable alternative solution (e.g. new sources, other document....), inform the mission and share possible options. It is strongly recommended for countries with high import constraints to provide standard lists of products to MSF-Supply to be able to anticipate and to find alternative sources. Otherwise the order processing time might be impacted by the request. |
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