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For some countries, there is a legal obligation to provide a series of documents in order to import medical products. the aim is to regulate their entry into the country and to ensure their quality.

The list of documents requested from the countries is growing and MSFSupply is making every effort to make them available.

The purpose of this service sheet is to describe these documents and to define the conditions under which MSF Supply is able to provide them. It also describes the application and validation process to ensure that these requests are well-founded.

It is essential to check the relevance of these documents requested by the authorities. It is necessary to negotiate with them beforehand to avoid generating unnecessary documentation, work and blockages when supplying products. Prejudicial precedents can be set for other sections, European Supply Centers and NGOs if new documents are accepted too easily.

When the request for documents is validated, MSF Supply undertakes to provide these documents. If the documents are not available, MSF Supply undertakes to find a suitable alternative solution (e.g. new sources, other document....), inform the mission and share possible options.

It is strongly recommended for countries with high import constraints to provide standard lists of products to MSF-Supply to be able to anticipate the orders and to find alternative sources. Otherwise the order processing time might be impacted.