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MSF Supply provides a claim form on its extranet to allow missions/partners to raise a problem. It consists of 6 parts:

• Part A: Missing/damaged/different/error of goods.

• Part B: Break in the cold chain.

• Part C: Quality problem (medical only)

• Part D: Quality problem (logistics only)

• Part E: Specialized power supply quality problem

• Part F: Problem with a service offered by MSF Supply

Contact email: claim-MSFSUPPLY@brussels.msf.org

Explanations for submitting a claim to the Extranet: http://extranet.msfsupply.be/claim.php